How to Return a Product

How to Return a Product

LiquidLEDs offers a 30-day change-of-mind returns policy. Here is how to get started.

If your item arrived faulty, damaged, or incorrect, or if you received the wrong item by mistake, please see "Returning a Faulty or Incorrect Item" in this help centre, or contact us directly and we will take care of it for you.

Am I Eligible to Return My Order?

To be eligible for a change-of-mind return, your item must:

• Be requested within 30 days of the delivery date

• Be unused and in its original condition

• Be in its original packaging

The following items cannot be returned for change of mind:

• LED bulbs, string lights and dimmers that have been installed or used

• Discontinued items

• Products not in their original packaging

If any of these items are faulty or not fit for purpose, your rights under Australian Consumer Law continue to apply. Please contact us directly.

Clearance Items

Clearance items are eligible for return as store credit only, not for a cash refund, provided they meet the unused and original packaging criteria above.

If a clearance item is sold out and discontinued at the time your return request is assessed, the return will not be accepted and you will be notified by email.

How to Initiate a Return

1. Log in to your account at account.liquid-leds.com and submit your return request

2. You will receive an email with your Return Authorisation Number

3. Write this number clearly on the outside of your parcel

4. You will also receive detailed return instructions and the return address by email

5. Send your parcel back using a tracked service, we strongly recommend this

Please do not send items back without your Return Authorisation Number.

How Long Do I Have to Send the Goods Back?

Once your return request has been approved, you have 30 days from the date of approval to send the goods back to us. We recommend booking your return shipment within a few days of receiving your Return Authorisation Number, to allow plenty of time for the parcel to reach us.

If your approved return is not received within 30 days of approval, we will issue store credit only, not a cash refund. Store credit does not expire. Returns received significantly outside this window may not be accepted at all.

These timeframes do not affect your rights under Australian Consumer Law for faulty or non-conforming goods. Please see "Returning a Faulty or Incorrect Item" in this help centre.

Return Shipping Costs

Return shipping is at your expense for change-of-mind returns. If the item is faulty or we sent the wrong product, we will cover the return cost.

If your original order qualified for free shipping, a deduction will apply to your refund:

Order Value - Deduction

Below $50 - $13
$50 to $145 - $15
$145 to $200 - $18
$200 to $500 - $23
$500 to $1,000 - $35
Over $1,000 - $55

Need Help?

If you have questions about returning your order, please contact us, and our team will be happy to assist.