Returns & Refunds

How to Return a Product

How to Return a Product LiquidLEDs offers a 30-day no-quibble returns policy. Here is how to get started. Am I Eligible to Return My Order? To be eligible for a return, your item must: - Be returned within 30 days of the delivery date - Be unused and in its original condition - Be in its original packaging The following items are not eligible for a return: - LED bulbs, string lights and dimmers that have been installed or used - Clearance items - Discontinued items - Products not in their original packaging How to Initiate a Return 1. Log in to your account at account.liquid-leds.com and submit your return request 2. You will receive an email with your Return Authorisation Number 3. Write this number clearly on the outside of your parcel 4. You will also receive detailed return instructions and the return address by email 5. Send your parcel back using a tracked service — we strongly recommend this Please do not send items back without your Return Authorisation Number. Return Shipping Costs Return shipping is at your expense for change-of-mind returns. If the item is faulty or we sent the wrong product, we will cover the return cost. If your original order qualified for free shipping, a deduction will apply to your refund: | Order Value | Deduction | |---|---| | Below $50 | $13 | | $50 to $145 | $15 | | $145 to $200 | $18 | | $200 to $500 | $23 | | $500 to $1,000 | $35 | | Over $1,000 | $55 | Need Help? If you have questions about returning your order, please contact us and our team will be happy to assist.

How Refunds Work

How Refunds Work Once we receive your returned item, here is what happens next. Refund Processing Timeline 1. Your return arrives at our Sydney warehouse 2. Our team reviews the return within 7 business days 3. You will receive an email notification once your refund has been approved and processed 4. Approved refunds are credited to your original payment method within 5 to 10 business days Store Credit Option If you prefer, you can choose to receive your refund as store credit instead. Store credit is issued to your account and is available to use immediately upon approval. What Is Included in the Refund? - The product price will be refunded - Original shipping charges are not refunded unless the return is due to our error (faulty or incorrect item) - If your original order qualified for free shipping, the applicable shipping deduction will be subtracted from your refund amount Clearance Items Please note that clearance items are not eligible for a refund. These items are sold at a reduced price and are excluded from our returns policy. Faulty or Incorrect Items If you received a faulty or incorrect item, we will arrange a full refund or replacement at no cost to you. Please contact us within 48 hours of receiving your delivery with clear photos and your order number. Need Help? If you have questions about your refund, please contact us and our team will be happy to assist.

Returning a Faulty or Incorrect Item

Returning a Faulty or Incorrect Item If you have received a faulty product or we have sent you the wrong item, we sincerely apologise and will make it right for you as quickly as possible. What to Do First Please contact us within 48 hours of receiving your delivery via our Contact Us page. When you get in touch, please include: 1. Your order number 2. A clear photo of the faulty or incorrect item 3. A clear photo of the packaging including the outer box 4. For faulty bulbs: a photo or video of the bulb in the light fitting showing the issue 5. For faulty bulbs: the batch number printed on the metal base of the bulb What Happens Next? Once we have reviewed your photos and confirmed the fault or error, we will arrange one of the following at no cost to you: - A replacement sent out to you using the original shipping method - A full refund to your original payment method You will not need to return the faulty or incorrect item in most cases unless we specifically request it. Return Shipping If we do ask you to return the item, we will cover the return shipping cost as the fault or error is on our end. We will provide you with a prepaid return label or reimburse your return postage. Need Help? If you have any questions about returning a faulty or incorrect item, please contact us and our team will be happy to assist.

What Is the 30-Day Money Back Guarantee?

What Is the 30-Day Money Back Guarantee? LiquidLEDs is committed to providing high-quality products to its customers. To ensure your complete satisfaction, we offer a 30-day money back guarantee. What Does It Cover? If you are not satisfied with your purchase for any reason, you can contact us within 30 days of receiving your order and request a refund. Items must be unused, in their original condition and original packaging to be eligible. How to Request a Refund 1. Log in to your account at account.liquid-leds.com and submit a return request 2. You will receive a Return Authorisation Number by email 3. Include this number on the outside of your parcel 4. Send the item back to us — we recommend using a tracked service 5. Once received and inspected, your refund will be processed within 7 business days Important Notes - Return shipping costs are at your expense for change-of-mind returns - If your original order qualified for free shipping, a shipping deduction will apply to your refund - Clearance items are not eligible for a refund - LED bulbs, string lights and dimmers that have been installed or used are not eligible for a return For full details, please refer to our Return Policy. If you have any questions, please contact us and our team will be happy to help.