What Is LiquidLEDs Warranty?
LiquidLEDs offers an Express Warranty on all products, in addition to your rights under Australian Consumer Law.
Warranty Periods
The warranty period applicable to your specific product is shown on each product's page at the time of purchase. Indicative warranty periods across our range are:
- LED bulbs: typically 2 or 3 years, depending on the product
- Festoon string lights: typically 2 years
- Accessories: typically 12 months
The incandescent range is not covered by the Express Warranty. Your rights under Australian Consumer Law continue to apply regardless.
What Is Covered?
The warranty covers defects in materials or workmanship under normal operating conditions. If your product develops a fault within the warranty period, LiquidLEDs will arrange a replacement or repair at no cost to you.
What Is Not Covered?
The warranty does not cover:
- Physical damage caused by mishandling or incorrect installation
- Damage caused by using the product with an incompatible dimmer, transformer or driver
- Damage caused by operating the product outside its rated voltage (for example, using a 12V or 24V bulb on 240V mains power)
- Products that have been modified, repaired or tampered with
- Normal wear and tear over time
- Damage caused by power surges or electrical faults in the property
- Water, moisture or liquid ingress for products not rated for wet locations
Your rights under Australian Consumer Law continue to apply regardless of these exclusions.
How to Make a Warranty Claim
To submit a warranty claim, please have the following ready:
- Your order number or other evidence of purchase
- The batch number printed on the metal base of the bulb, or on the label of the driver or fitting
- A short video or photos of the product showing the issue
- Confirmation of whether the product is being used with a dimmer
You can submit your claim via our Contact Us page. Select Warranty Claim from the enquiry type dropdown.
For the full warranty terms, visit our Warranty page.
If you have any questions, please contact us and our team will be happy to help.