Warranty & Faults

How to Submit a Warranty Claim

How to Submit a Warranty Claim If your LiquidLEDs product has developed a fault, we are here to help. Here is what you need to do. What You Will Need Before contacting us, please have the following ready: 1. A photo or video of the bulb in the light fitting showing the issue 2. The batch number printed on the metal base of the bulb 3. Your order number 4. The date of purchase and how long the issue has been occurring 5. Confirmation of whether the bulb was used with a dimmer switch How to Submit Your Claim You can submit your warranty claim via our Contact Us page. Select Warranty Claim from the enquiry type dropdown and include all of the details above in your message. What Happens Next? Once we receive your claim and supporting information, our team will review it promptly. If the fault is confirmed, we will arrange a replacement for you. In most cases you will not need to return the faulty bulb unless we specifically request it. Need Help Finding Your Batch Number? The batch number is printed on the metal base of the bulb. Simply turn the bulb upside down and look for the number printed on the flat metal surface. For more help, see our article on How to Find Your Batch Number. Need Help? If you have any questions about your warranty claim, please contact us and our team will be happy to assist.

LiquidLEDs Warranty Coverage

LiquidLEDs Warranty Coverage LiquidLEDs stands behind the quality of its products. Here is what is covered under our warranty and how to make a claim. What Is Covered? Our warranty covers manufacturing defects and premature failure under normal operating conditions. This includes: - Bulbs that fail significantly before their rated lifespan - Defects in materials or workmanship - Products that do not perform as described What Is Not Covered? The following are not covered under our warranty: - Physical damage caused by mishandling, dropping or incorrect installation - Damage caused by using the bulb with an incompatible dimmer switch or transformer - Damage caused by operating the bulb outside its rated voltage or wattage - Bulbs that have been modified or tampered with - Normal wear and tear over time - Damage caused by power surges or electrical faults in the property How to Make a Warranty Claim 1. Locate the batch number printed on the metal base of the bulb 2. Take a photo or video of the bulb in the light fitting showing the issue 3. Note your order number and the date of purchase 4. Contact us via our Contact Us page and select Warranty Claim from the enquiry type dropdown Our team will review your claim and get back to you promptly. In most cases, if the fault is confirmed, we will arrange a replacement without requiring you to return the faulty bulb. Need Help Finding Your Batch Number? See our article on How to Find Your Batch Number for step-by-step instructions. Questions? If you have any questions about our warranty, please contact us and our team will be happy to help.

What Is LiquidLEDs Warranty?

What Is LiquidLEDs Warranty? LiquidLEDs offers a back-to-base warranty on all products, subject to the following conditions. Warranty Periods - LED light bulbs — warranted for 2 years from the date of purchase - Festoon string lights — warranted for 3 years from the date of purchase What Is Covered? The warranty covers defects in materials or workmanship under normal operating conditions. If your product develops a fault within the warranty period, LiquidLEDs will arrange a replacement or repair at no cost to you. What Is Not Covered? The warranty does not cover: - Physical damage caused by mishandling or incorrect installation - Damage caused by using the bulb with an incompatible dimmer switch or transformer - Damage caused by operating the product outside its rated voltage or wattage - Products that have been modified or tampered with - Normal wear and tear over time - Damage caused by power surges or electrical faults in the property How to Make a Warranty Claim To submit a warranty claim, please have the following ready: 1. Your order number 2. The batch number printed on the metal base of the bulb 3. A photo or video of the product showing the issue 4. Confirmation of whether the bulb was used with a dimmer switch You can submit your claim via our Contact Us page. Select Warranty Claim from the enquiry type dropdown. For the full warranty terms, visit our Warranty page. If you have any questions, please contact us and our team will be happy to help.