What Is Shipping Protection and How Does It Work?
At checkout, LiquidLEDs offers shipping protection for all local and international orders through ShipTection. This provides peace of mind by covering your order against loss, damage or theft during transit.
What Is Covered?
Shipping protection provides coverage for:
- Lost parcels — if your order goes missing during transit
- Damaged items — if your order arrives damaged
- Stolen parcels — if your parcel is stolen after delivery
You can read the full list of items not covered in the ShipTection Policy.
What If I Did Not Purchase Shipping Protection?
If shipping protection was not purchased at checkout and your order is lost in transit or items arrive damaged, LiquidLEDs will not be responsible for the loss or damage incurred.
We strongly recommend adding shipping protection at checkout, particularly for larger or higher-value orders.
Will I Receive a Replacement or Reimbursement?
When your claim is approved, you have the option to choose between:
- A replacement of your order
- A reimbursement for your purchase
How to File a Shipping Protection Claim
To file a claim, please get in touch with ShipTection directly via claims@shiptection.com or use the ShipTection Bot. When filing a claim, we recommend having the following ready:
- A brief statement about what happened
- Photos of the damaged item (if applicable)
- Photos of the shipping box and packaging materials used inside
- Invoice or receipt
- Any other relevant documentation
Filing Time Frames
Please note the following deadlines for filing a claim:
- Lost shipments — file within 90 days from the date of shipment
- Lost shipments (wait period) — wait 20 days for domestic orders and 30 days for international orders before filing
- Damaged shipments — can be filed immediately upon receipt
Documents Required to Submit to ShipTection
- Online claim form
- Proof of value (sales invoice or purchase invoice)
- Recipient statement of non-receipt or damage
- If applicable: photos of damage, repair estimate or salvage value
How Long Will It Take to Review My Claim?
Typically, claims are resolved within 48 hours from the time of submission.
If you need further assistance, please contact us and our team will be happy to help.