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Shipping & Delivery

Shipping options, delivery timeframes and tracking information
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Shipping Within Australia

Shipping Within Australia LiquidLEDs ships Australia-wide from our Sydney warehouse using trusted courier partners. How to Get a Delivery Estimate for Your Postcode Every product page has a live delivery estimator widget at the bottom of the page. Simply enter your postcode to see: - Your estimated delivery date - The shipping cost to your location - The carrier that will be used for your order This is the most accurate way to check delivery times as it is personalised to your specific location and the products in your order. Same-Day Dispatch Countdown Every product page also shows a live dispatch countdown timer showing exactly how long you have to place and pay for your order to have it dispatched the same business day. For example: "Order within 2 hrs 30 min to dispatch today." Orders placed and paid before 10am AEST on a business day are dispatched from our Sydney warehouse the same day. Shipping Carriers | Service | Provider | Best For | |---|---|---| | Standard and Express | Australia Post | Residential addresses and PO Boxes | | Road Express | Direct Freight Express | Commercial and business addresses | Free Shipping Thresholds | Destination | Free Shipping On Orders Over | |---|---| | Metro Australia | $99 | | Regional Australia | $199 | Shipping starts from $8.25 for orders below these thresholds. Estimated Delivery Timeframes These are general guides from dispatch. For a personalised estimate, use the postcode widget on the product page. | Destination | Estimated Transit Time | |---|---| | Sydney Metro | 1 to 3 business days | | Other NSW | 2 to 5 business days | | Brisbane, Canberra, Melbourne and Adelaide Metro | 2 to 5 business days | | Other Capital and Regional Areas | 2 to 7 business days | Priority Same-Day Dispatch If you have missed the 10am AEST cutoff but urgently need your order dispatched the same day, please contact us. A priority handling fee applies. Free Shipping Exclusions The following regions are excluded from our free shipping offer: - Lord Howe Island (NSW 2898) - Norfolk Island (NSW 2899) - Christmas Island (WA 6798) - Cocos (Keeling) Islands (WA 6799) - Thursday Island and Torres Strait (QLD 4875) Delivery Issues If your order has not arrived within the expected timeframe, please contact us as soon as possible and we will investigate with the carrier on your behalf. Early notification helps us open a carrier investigation while records are still fresh, ideally within 7 days of the expected delivery date. If you notice the issue later, please still get in touch and we will do our best to help. Your rights under Australian Consumer Law continue to apply. If your parcel arrived but the contents were damaged in transit, or if you received an incorrect or missing item, please see "Returning a Faulty or Incorrect Item" in this help centre for the direct support path. Need Help? If you have questions about your delivery, please contact us or visit our Help Centre for more information.

Last updated on Apr 18, 2026

How to Track Your Order

How to Track Your Order All LiquidLEDs orders are shipped with tracking so you can follow your delivery from our Sydney warehouse to your door. Step 1: Find Your Tracking Number Once your order has been dispatched, you will receive an email with your tracking number. Please check your spam or junk folder if you have not received it. Step 2: Track Your Order You can track your order at any time using our dedicated tracking page: Track My Order Simply enter your tracking number or order number to see the latest status of your delivery. Tracking With the Carrier Directly You can also track your order directly on the carrier's website using your tracking number: - Australia Post: auspost.com.au/track - Direct Freight Express: directfreight.com.au - DHL Express: dhl.com/track - DHL eCommerce: dhl.com/track My Tracking Is Not Updating Tracking updates can sometimes take 24 hours to appear after dispatch. If your tracking has not updated after 48 hours, please contact us and we will investigate with the carrier on your behalf. Parcel Shows as Delivered But I Have Not Received It If your tracking shows your parcel as delivered but you have not received it, please check the following first: - Check with neighbours or your building manager - Check in a safe place around your property such as behind a bin or near the gate - Check if a calling card was left by the courier If you still cannot locate your parcel, please contact us as soon as possible, ideally within 7 days of the delivery notification. Early notification helps us open an investigation with the carrier while records are still fresh. If you notice the issue later, please still get in touch and we will do our best to help. Your rights under Australian Consumer Law continue to apply. Need It Urgently? If you have missed our 10am AEST same-day dispatch cutoff but need your order sent out the same day, please contact us as soon as possible. A priority handling fee applies to move your order to the front of the queue.

Last updated on Apr 18, 2026

Which Countries Does LiquidLEDs Ship To?

Which Countries Does LiquidLEDs Ship To? LiquidLEDs ships to the following countries: - Australia - New Zealand - United Kingdom - European Union member states and surrounding European countries not part of the EU - Canada - United States - Hong Kong - Singapore - Thailand - Malaysia - India - United Arab Emirates (Dubai) - Qatar Available shipping options, estimated delivery times and costs for your specific location will be displayed at checkout. Tax and Duties by Region Australia No customs duties apply for domestic orders. GST is included in the product price. New Zealand GST may apply on orders entering New Zealand. Charges are the responsibility of the customer. European Union and Surrounding European Countries LiquidLEDs is registered under the EU Import One-Stop Shop (IOSS) scheme. VAT is calculated and collected at checkout at the rate applicable in your country, so no additional charges apply on delivery. Please note that surrounding European countries not part of the EU (such as Switzerland, Norway and Iceland) may have different VAT and customs arrangements. We recommend checking with your local customs authority if you are unsure. United Kingdom For orders with a goods value of £135 or less, VAT is collected at checkout. For orders exceeding £135, import VAT and applicable customs duties may be payable upon entry and are the responsibility of the customer. United States Import duties may apply on orders entering the United States. These charges are the responsibility of the customer and are not included in the order total. We recommend checking current US import duty thresholds before ordering. Canada Customs duties and GST/HST may apply on orders entering Canada. These charges are the responsibility of the customer. Hong Kong Hong Kong generally does not impose customs duties on imported goods. However, we recommend checking with your local customs authority before ordering. Singapore Goods and Services Tax (GST) may apply on orders entering Singapore. These charges are the responsibility of the customer. Thailand, Malaysia, India, UAE and Qatar Customs duties, import taxes and handling fees may apply depending on the destination country. These charges are the responsibility of the customer. We recommend checking with your local customs authority before ordering. Note for Business Customers In some countries, registered businesses may be exempt from certain taxes or eligible for tax reclaim. Please consult your local tax authority or accountant to determine whether any exemptions apply to your business. If you have any questions about shipping to your country or applicable taxes, please contact us and our team will be happy to help.

Last updated on Apr 18, 2026

What to Do if You Put the Wrong Address on Your Order

What to Do if You Put the Wrong Address on Your Order Please be careful when entering your delivery address at checkout. If you have made an error with your delivery address, please get in touch as soon as possible and we will do our best to help. If Your Order Has Not Yet Been Dispatched Contact us immediately via our Contact Us page or call us on +61 2 8880 9033 with your order number and the correct address. We will do our best to update the address before your order leaves our Sydney warehouse. If Your Order Has Already Been Dispatched Address changes after dispatch depend on the carrier: Australia Post: You can contact Australia Post directly to request a parcel redirect. Visit auspost.com.au for more information on how to redirect a parcel. Direct Freight Express: An address change fee will apply. Please contact us and we will advise the applicable fee and arrange the change once payment is confirmed. DHL Express or DHL eCommerce: Please visit the DHL website for your region to investigate redirect options. Contact us and our team will assist based on DHL's processes for your country. If Your Parcel Is Returned to Us If the parcel is returned to us due to an incorrect or incomplete address, we will: 1. Deduct the original shipping cost (even if free) plus an $18 return-to-sender fee 2. Refund only the product price minus those fees If you would like the order redelivered, the applicable postage fee for your area will apply. Please contact us as soon as possible if you have entered an incorrect address.

Last updated on Apr 18, 2026