Home Orders & Payments

Orders & Payments

Managing your LiquidLEDs account, orders and payment options
7 articles

Payment Methods Accepted

Payment Methods Accepted LiquidLEDs accepts a wide range of payment methods to make your shopping experience as convenient as possible. Accepted Payment Methods - Visa - Mastercard - American Express - Union Pay - PayPal - Apple Pay - Google Pay - Shop Pay Buy Now, Pay Later We also offer the following buy now, pay later options: - Afterpay — split your purchase into 4 fortnightly payments - Zip — flexible payment options for your purchase - Klarna — pay in instalments at your own pace Simply select your preferred option at checkout. Is It Safe to Pay Online? Yes. All transactions on the LiquidLEDs website are processed securely. We do not store your payment details. Having Trouble Paying? If you are experiencing issues at checkout, please try the following: - Check your card details are entered correctly - Try a different browser or device - Contact your bank to check if the transaction has been declined on their end - Try an alternative payment method such as PayPal or Afterpay If you are still having trouble, please contact us and our team will be happy to help.

Last updated on Mar 14, 2026

Can I Change or Cancel My Order?

Can I Change or Cancel My Order? If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help, but our ability to make changes depends on whether your order has already been fulfilled by our warehouse. If Your Order Has Not Been Fulfilled We may be able to cancel or modify your order. Please contact us immediately with your order number and the changes you need. In some cases we will need to verify with our warehouse team before confirming, so the sooner you contact us the better. If Your Order Has Already Been Fulfilled or Dispatched Unfortunately we are unable to cancel or modify your order once it has been dispatched. In this case, you are welcome to return the item under our 30-day returns policy once you receive it. Please see our article on How to Return a Product for more information. What Changes Can Be Made? If your order has not yet been fulfilled, we can assist with: - Cancelling the order - Changing the quantity - Changing the product - Updating the delivery address (before dispatch only) Need Help? Please contact us as soon as possible with your order number and we will do our best to assist you.

Last updated on Mar 14, 2026

Discounts and Promotions

Discounts and Promotions Here is a summary of the discounts and promotions available at LiquidLEDs. New Subscriber Discount New subscribers to the LiquidLEDs mailing list receive 10% off orders over $149. This discount is applied automatically when you subscribe. To receive it, simply sign up to our mailing list on our website. Bulk Purchase Discounts We offer automatic discounts on bulk purchases of selected products. The discount tiers are displayed directly on the product page and are applied automatically when you add the qualifying quantity to your cart — no code required. Clearance Sale Check out our Clearance Sale for heavily discounted products. Please note that clearance items are not eligible for a refund. How Do I Apply a Discount Code? 1. Add your items to the cart 2. Proceed to checkout 3. Enter your discount code in the Discount Code field 4. Click Apply — the discount will be reflected in your order total My Discount Code Is Not Working Please check the following: - Ensure the code is entered exactly as provided, including any capitalisation - Check the code has not expired - Check whether the code has a minimum order value requirement - Check whether the code applies to the items in your cart If your code is still not working, please contact us and our team will investigate. Do You Offer Price Matching? LiquidLEDs does not offer a price match guarantee. We focus on providing premium quality products with exceptional service, fast dispatch and comprehensive support. Stay Up to Date To be the first to hear about promotions and new products, subscribe to our mailing list on our website.

Last updated on Mar 14, 2026

How to Manage Your Account

How to Manage Your Account Having a LiquidLEDs account makes it easy to track your orders, manage returns and view your order history. Creating an Account You can create an account during checkout or by visiting account.liquid-leds.com. Simply enter your email address and set a password to get started. Logging In Visit account.liquid-leds.com and enter your email address and password to log in. Resetting Your Password If you have forgotten your password: 1. Go to account.liquid-leds.com 2. Click Forgot Password 3. Enter your email address 4. Check your inbox for a password reset email 5. Follow the instructions in the email to create a new password If you do not receive the email, please check your spam or junk folder. If you are still having trouble, contact us and our team will assist you. Updating Your Details Once logged in you can update your: - Email address - Phone number - Delivery addresses - Password Viewing Your Order History Log in to your account to view all previous orders, check order status and initiate returns. Submitting a Return Request You can submit a return request directly from your account. Log in, find the order you would like to return, and follow the prompts to submit your request. Need Help? If you are having trouble with your account, please contact us and our team will be happy to assist.

Last updated on Mar 14, 2026

Do I Pay VAT or Customs Fees on Orders Shipped to the UK?

Do I Pay VAT or Customs Fees on Orders Shipped to the UK? For orders with a goods value of £135 or less, VAT is collected at checkout. This means there are no surprise charges or delays when your parcel arrives. The total amount due, including VAT, is always shown clearly before you complete your purchase. For orders exceeding £135, import VAT and any applicable customs duties may be payable upon entry into the UK. These charges are the responsibility of the customer. If you have questions about your specific order, please contact us and our team will be happy to help.

Last updated on Mar 14, 2026

Will I Be Charged Customs or Import VAT on Orders to the EU?

Will I Be Charged Customs or Import VAT on Orders to the EU? No. LiquidLEDs is registered under the EU's Import One-Stop Shop (IOSS) scheme. This means that VAT is calculated and collected at checkout when you place your order, at the rate applicable in your EU country. Because tax has already been paid upfront, your parcel clears customs without any additional charges or delays on arrival. There are no surprise fees when your order is delivered. The total amount due, including VAT, is always shown clearly before you complete your purchase. If you have questions about your specific order, please contact us and our team will be happy to help.

Last updated on Mar 14, 2026

How Can I Download My Invoice?

How Can I Download My Invoice? After checkout, the website automatically creates an account using the email address you entered. Here is how to access your invoice: 1. Go to account.liquid-leds.com and click Log In 2. Enter the same email address you used at checkout 3. You will receive a six-digit login code to your email — enter this to log in 4. Once logged in, go to Order History 5. Find the relevant order and click View Details 6. Your invoice will be available to view and download from the order details page Having Trouble Logging In? If you do not receive the login code, please check your spam or junk folder. If you are still having trouble, please contact us and we will send your invoice directly.

Last updated on Mar 14, 2026